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Showing posts with label search engine. Show all posts

Friday, April 19, 2013

The Genius Of Google Fiber


The Genius Of Google Fiber

 posted 4 hours ago
The Genius Of Google Fiber
As Google picks up its pace on rolling out fiber Internet service - announcing Austin, Texas, and Provo, Utah in the past 10 days - one has to admire the sheer hubris of what it's doing. Just as in mobile, Google is forcing the industry to provide low-cost access to the Internet, where it stands waiting to reap the bonanza of advertising-based services. Competitors race to keep up, expanding their broadband or mobile offerings, thereby furthering Google's monetization strategy even as they try to thwart the advertising giant.
It's Google's world. We just get to live in it. And click on ads.

Free Fiber Internet For the Huddled Masses

According to Internet entrepreneur Jason Calacanis, the broadband Internet access game is already over, and Google has won. As he notes, "Google Fiber is not a test, it's a takeover plan." Calacanis argues that Google's real plan with fiber-to-the-home isn't necessarily the home broadband connection, but rather free wifi attached to each of the routers installed to use its broadband. With this free wifi network blanketing a city, it's game over for the traditional telcos:
"Google is going to kill AT&T, Verizon, Sprint, T-Mobile and the cable companies. Kids don’t talk on the phone and they don’t have a ton of money. If they can be reasonably sure they’ll have a wifi network, then they are simply not going to sign up for AT&T or Verizon." 
While Calacanis insists that the free wifi component is "not announced, but it’s gonna happen," the reality is that it needn't happen for Google to win. (Underscoring Calacanis' point, however, Google has announced that it will offer free Wifi in its first fiber-enabled city, Kansas City, though this doesn't seem to be tethered to home broadband connections.) All Google needs is to spark competition, as has already happened in Austin. Within minutes of announcing Google Fiber there, AT&T declared that it, too, would offer 1 Gibabit Internet service to Austin.
Think Google minds? Not a bit.
After all, Google isn't in the Internet service provider (ISP) business. It's in the advertising business. All it needs to do is shame ISPs into offering better service, which service Google will co-opt to advertise against, not to mention use to provide a range of other "free" services like Voice, Apps, etc.

Google's "Free" Playbook

If this sounds familiar, it's because it is. Google has done much the same in mobile with its Android operating system. Worried that Apple would throttle access to the mobile Internet, Google built Android, released it as open source, and encouraged (even subsidized) its adoption.
A few short years later, Google chairman Eric Schmidt Schmidt this week told the crowd at the AllThingsD mobile conference that there will be 1 billion Android phones blanketing the planet by year's end, a number set to nearly double within a year or two. 
"Android is by far the primary vehicle by which people are going to see smartphones," Schmidt declared. "Our goal is to reach everybody."
But even if Google doesn't do this directly; even if Android reaches the masses through "competitors" like Samsung or Amazon, Google wins. Google wins every time people access the Internet, because odds are they will spend time with Google Search or other Google products.

Not Just An Advertising Play

Nor is free fiber and free mobile simply an advertising play. Google's free services often have a bigger goal in mind: amassing massive quantities of data. As Tim O'Reilly discovered from Google's director of research Peter Norvig years ago, the secret to improved translation services wasn't better algorithms, but rather more data. Google Fiber lets Google sit inside one's home, "collect[ing] information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings," in addition to continued monitoringof how its Fiber customers use the Internet. 
That's a lot of data, roughly none of which will gather dust in some musty data center.
None of this suggests that Google is somehow evil for enticing consumers to give up data or clicks in exchange for free services. But it is a recognition that few companies can afford to play the long game like Google. AT&T may offer Austin gigabit Internet service, but AT&T's only current way of monetizing those services are through monthly access fees. Google can give broadband Internet away, confident that it can recoup that investment over the long haul with both advertising and more data.
It's ambitious. It's farsighted. It's genius.
Image courtesy of Shutterstock.
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Wednesday, April 17, 2013

Just Who Uses Social Media? A Demographic Breakdown


Just Who Uses Social Media? A Demographic Breakdown

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You think you know social? How about who uses it? Well, you might not know it as well as you would have guessed.
A new study from the Pew Research Center and Docstoc shed some light on just who uses social and on what platforms. Some of the findings seem in line with what you would probably guess, but others were surprising.
If you think the smarter, more attractive sex is more socially prolific than us men, well ... you're right. Women use social media 9% more than men do. Despite having more distractions, people living in cities have the most social media activity, at 70% of the population. Perhaps it's the connectivity of large-city life.
In terms of racial and ethnic groups online, Hispanics lead the pack at 72% engagement, with African-Americans trailing at 68%, who are ahead of Caucasians at 65%. And in a strange twist, despite being somewhat economically disadvantaged, 72% of adults with annual household incomes below $30,000 use social networks, more than those with higher wages.
How about most popular social networks? That would be Facebook, with 67% of adults using the Zuckerberg-founded service. A distant second was LinkedIn with 20%, with Twitter coming in third at 16%, and Tumblr falling dead last at 6%.
Take a look at the details below:
Image via iStockphotohocus-focus

Friday, April 12, 2013

These 4 Head-Smackingly Simple UX Changes Grew Sales 50%


These 4 Head-Smackingly Simple UX Changes Grew Sales 50%

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user-experience-is-more-than-buttons-and-colors
Online commerce continues to growth in the double digits every quarter, and with more money being spent online, online vendors are constantly being presented with the opportunity to increase their online sales.
The idea of spilt testing and conversion rate optimization are certainly not new, but there is a lot of room for improvement in the approach.
Split testing is a critical path item for improving the conversion potential and performance of your website, but it's not a vacuum. There are other important considerations you need to consider before you start testing – like what to test.

Known Unknowns

The easiest path is to test the obvious items, those you are fairly certain will have an impact on your conversions.
The most obvious are elements like:
These pieces of your web page have become the standard starting points for conversion testing, but what about the elements on your site that are adversely affecting conversion that you are unaware of?

Unknown Unknowns

The old saying goes that the more you know, the more you don't know. So how do you gain insight into problems you don't know about?
Observation.
It is a simple concept that is not executed on as often as it should be. Take the time, and make the necessary arrangements, so that you can watch you users use your website.
UserTesting.com is wonderful for this. It has helped us find specific problems that were directly leading to lost revenue, that we had no idea even existed.
The trick here is creating a scenario where you can play Big Brother, because you will never get the full truth from asking.
You need to let your customers navigate your web pages and conversion funnels, and pay close attention to both their mouse movements and the specific language they use to describe their behavior.

Dollars and Sense

A few months back I wanted to test a full shopper loop, from query through checkout, to see where we were leaving money on the table.
We had been running a number of A/B tests and seeing good results but this didn't give any visibility into how visitors were experiencing our site; how they were thinking about it.
Here's what we learned:
1. Cluttered Category Pages
Our category pages were too cluttered with descriptions, and actually made it daunting for our visitors to read all of the crammed description copy we had written
Before:
traffic-cones-category-page-before
After:
traffic-cones-category-page-after
2. Missing Pricing Information
Visitors were getting to our products pages with prices and add to cart buttons, but because of the layout of our category templates, they were not seeing the prices - becoming frustrated, and leaving!
The solution in this case was so simple; all we did was add a small image in the header telling users they needed to scroll down for pricing!
Before:
traffic-cones-no-pricing
After:
traffic-cones-scroll-down-for-pricing
3. No 'Add to Cart' Button
The next issue is almost laughable in retrospect, but people were missing our "add to cart" button. Why? Because it didn't look like a button, it was simply a plain text link that said "add to cart".
Directly in line with Steve Krug's manifesto, the solution was to stop making our customer's think, and make the button look like a button!
The new button now looks like this:
add-to-cart-button
4. Checkout Confusion
The final head smacking moment came while watching users go through the checkout process and submit test orders.
Between clicking the submit order button and the thank you screen there is a 2-3 second delay while the order processes, but the users don't know that! So while all of this heavy lifting of hitting the payment gateway, hitting the inventory server, etc. is all going on – the user is left staring at their screen wandering if anything happened.
This led to countless occurrences of people repeatedly clicking the submit button, clogging up the order processing functionality, and causing the shopping cart to stop dead in its tracks. It is nauseating to think about how many orders were lost due to this lack of attention to detail on our part. The fix, again, was so simple: just tell the user's what's going on – set an expectation, and here it is:
processing-your-order
So. Freaking. Simple.

Closing The Feedback Loop

Again, in retrospect these are all head-smackingly simple changes, but we never would of thought about them had we not physically watched users go through the process.
It is amazing how much actionable information you can instantly glean from watching and listening to people use your website.
The slightest little thing that has never occurred to you, your boss, or anyone else on your team – may be the one small change that is costing your money.
After making the four simple changes above, daily online sales have increased by almost 50 percent! And this is only the beginning, the real lesson here is that you can't change what you don't know – so you need to be proactive and turn the unknown unknown's into known unknowns, so you can fix them.
What are some small changes that have led to big results on your websites?

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