Forrester: Mobile Is The Anti-Channel

• by Sarah Mahoney, January 2, 2015, 8:42 AM
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While most marketers continue to think of mobile as a channel — one that runs somewhat parallel to its Internet presence — a new report from Forrester Research says it’s time to reverse that perspective. “Mobile eliminates the notion of channels by blurring the distinction between the physical and digital worlds,” writes analyst Julie A. Ask. And brands like USAA, using mobile as a way to sell expanded services; Starbucks, which is continually finding new ways to streamline purchasing, or Guinness building passionate beer communities, are finding that “mobile generates new revenue, improves customer relationships and reduces costs throughout all channels.”

But few companies are prepared. Forrester estimates that less than 4% of businesses are ready to take advantage of the opportunity presented by mobile, and even then, fail to take into account its rapidly expanding definition. It’s not just phones, she says, but watches, cuffs, glasses and even lighting systems. 

“We still see most of our clients cramming PC experiences onto phones when they should be thinking in terms of mobile moments instead,” she writes. Among the executives it surveyed, 47% planned to spend $500,000 or less externally to build up their mobile services. “This budget barely pays for the analytics, messaging, testing, and marketing solutions on which most enterprises depend.” And only 45% have at least five developers in-house.

The best strategies, she writes, are those that find ways to interact with consumers at specific stages in the six-step customer journey:

*Discover Getting consumers who are not yet customers to engage isn’t easy, but financial brands, such as Intuit or USAA, “manufacture mobile moments by offering consumers tools to manage their finances, cars, and homes — and opportunities to buy new services in those moments.”

*Explore With 43% of American smartphone owners saying they’ve researched a product via their device in the last few months, savvy marketers are finding ways to make mobile research easier, driving total transactions, not just digital sales.

*Buy In 2014, U.S. consumers bought about $24 billion in goods via mobile and used their devices to pay for $52 billion, “whether they are in-store with a mobile-enabled associate, paying remotely, paying bills, or engaging in peer-to-peer payment methods.”

Giving customers mobile access to both pricing and inventory increases their shopping confidence.

*Use Increasingly, consumers expect support through apps, updates and notifications. Basis, for example — a fitness and wellness wearable that gathers information on steps taken, sleep, and heart rate — comes with an app which walks consumers through behavior changes. 

*Ask Mobile can be a low-cost self-service tool for customer support, and “is at its best when it streamlines customer interactions, saving them time and saving you money.” One example: American Express uses [24]7 to resolve potential fraud through an interactive mobile phone experience, instead of a regular voice call. In addition to saving millions in operation expenses, “nine out of 10 consumers gave the experience at least four out of five stars.”

*Engage Sharing reviews, comments, and tips allow customers to create their own communities, fostering brand loyalty and customer passions, like the Guinness Pub Finder app. Mobile extends those communities by making it easier to post photos and videos. Marketers benefit “from crowd-sourced content and a brand affinity that paid media can’t buy.”

http://www.mediapost.com/publications/article/240998/forrester-mobile-is-the-anti-channel.html

Getting Millennials To Buy CPGs: Bring On The BOGOs

Getting Millennials To Buy CPGs: Bring On The BOGOs

by Larissa Faw, Thursday, November 13, 2014 5:45 PM

Millennials are projected to spend $65 billion on consumer packaged goods (CPG) over the next decade, yet there are many misconceptions and challenges in reaching these shoppers, according to a white paper by WPP's Geometry Global.

There are “many traps CPG marketers can unknowingly fall into if they make decisions by only referencing generalized information or trends about Millennials," says Eric Pakurar, Chief Strategy Officer, Geometry Global North America. "When we took a close look at Millennials’ shopping behavior in CPG categories, we found that very few widely-believed assumptions about Millennials held up. For instance, when they’re going out to buy paper towels, shampoo or make-up, they don’t travel in packs, they don’t research products online and they’re not using their mobile phone as an in-store or list-making tool. This research showed us how critical it is to examine the life stage and shopping goal— such as the categories they’re shopping for— to understand or predict their shopping behavior."

One important insight uncovered by the research is that digital and mobile play a very limited role — if any — with Millennial CPG shoppers. Retailer apps are competing with every other app on a Millennial’s phone, which means that no marketer should assume that just because Millennials are "mobile," they will seek out a retailer or a brand app. Most Millennials actually weren’t aware of these apps at all. 

Millennial-age shoppers rarely look online before shopping — and even then, the main resource they seek is customer reviews. They avoid manufacturer Web sites, viewing them as biased.

Instead, once in stores, Millennials are task-oriented shoppers. They like to get in and out of stores quickly and they are on the lookout for shortcuts and cues to help guide shopping or alert them to special offers. The like to use aisle endcaps, for example, as navigational tools and are more likely to go down the aisle to “get the best deal.” They want to make the comparison at shelf based on all of the choices they have.

And a recurring theme is that most Millennials tend to purchase products only when they run out. Indeed, these young shoppers do not typically plan their shopping trips or make shopping lists. Only one in five shoppers will set a budget for their trip, and the majority have only a semi-defined, total-trip estimate that they didn’t plan to stick to “strictly.”

In addition to their procrastination, Millennials are loners. Many of these shoppers prefer to shop alone while grocery shopping, a sharp contrast to apparel shopping. And, with a few exceptions, they don’t ask for input from their (Facebook) friends. 

Meanwhile, Millennials are typically less driven by defined possessions, and that extends to communal ownership of many household products — although there are still some personal items that are off-limits. Those with roommates were not likely to have set schedules or rules about how purchases for the home were split or consumed. Often, when something runs out, the next roommate to visit the store makes the purchase.

The research also found that although Millennials are very aware of climate change and opt for environmentally friendly products in most categories, few “green” products actually make it into their carts due to confusion about the actual benefit and the fact that most of their purchasing decisions are dictated by price.

"While they didn’t always buy cause products, many were very aware of bringing in their own bags to shop," says Pakurar. "Bringing your own bag is a more visible sign of being socially-conscious — rather than buying environmentally-friendly toilet paper — and it’s easy to connect using your own bag to a direct environmental impact. They reality is Millennials do tend to rally around causes, but brands need to do a better job of communicating the impact and give Millennials a reason to care."

Ultimately, brand loyalty among Millennials may seem like an oxymoron, yet Geometry Global's research shows that these young consumers do respond to promotions and retailer loyalty programs that offer the specific kinds of rewards they seek — namely, something tangible (besides points), such as gas benefits, free products, or a percentage discount off a purchase. "Coupons, discounts and loyalty programs are often viewed as being for an older crowd, but Millennials love them too," says Pakurar. "What they don’t love, however, is the old-fashioned execution of deals. Many don’t have printers—so forget about digital coupons, they don’t like clipping and the key-chain loyalty cards are outdated. They love [buy-one, get one] BOGOs. They love getting 15% more product. Those are tangible things and you can point to what you're getting. There is a big opportunity to rethink how we use coupons and promotions to get Millennials to try something new."

http://www.mediapost.com/publications/article/238211/getting-millennials-to-buy-cpgs-bring-on-the-bogo.html?print

Card-Linked Marketing: The New Wonder Channel?

I am an incredibly curious person. I am also, at least I like to think I am, a very well-read person, particularly when it comes to the world of marketing and advertising.

When something new comes along, especially something that has 75% of marketers singing its praises, I am immediately curious and want to learn more instamatically, as Burt Young infamously said in Rocky. You just knew I had to get a pop culture reference in, right?

The “something” that had 75% of marketers clamoring it over was something called card-linked marketing (CLM). Now perhaps you have heard of this before but I had not – not until I read the results of a survey of 300 marketers which revealed that three-quarters of them “believe this approach could replace existing types of advertising, including email offers (48 percent), coupons (48 percent), newspaper advertising (30 percent), online search advertising (29 percent), and TV advertising (24 percent).”

That line in quotes above comes directly from an article on CMO.com re: the survey and results.

Before I go any further let me state categorically that I do not believe anything, ANY channel will replace any of the above for the simple fact that in today’s world brands and marketers and advertisers need an integrated marketingapproach to reach consumers.

I am, in case you did not know, perhaps the world’s biggest proponent of integrated marketing so I surely do not think any channel will be replaced.

However, that does not mean there is not room at the integrated marketing table for another channel.

Enter CLM, which according to Kasey Byrne, SVP ofCardlytics a leader in card-linked marketing, is defined as “a new digital media channel for retailers, restaurants and other consumer facing brands which uses actual past purchase information to create targeted, relevant advertising for consumers, presented through the consumer’s mobile and online banking application.”

It is also worth noting that the aforementioned survey was conducted by Cardlytics.

But be that as it may, the survey found that 87% of marketers believe there are benefits to CLM with the top benefits being:

• Better ability to reach loyal customers – 49%
• Helps consumers save money – 47%
• Ability to target offers based on consumer purchase history – 45%
• Increased sales for retailers – 43%
• Better ability to target new customers – 41%
• Improved customer satisfaction due to more relevant ads – 33%
• Precise measurement of marketing campaign results – 27%

On top of all that, says Byrne, CLM has the unique advantage of targeting consumers based on their actual, individual, recent purchase history, not aggregated profiles or personas.

How ‘Bout A Nice B&B?

A nice vacation would be nice right now what with all the snow on the ground here on the East Coast. A quaint B&B would be just right and… Oh wait, I’m not referring to that kind of a B&B.

No, the B&B I am speaking of is bank and brand as in you need a bank, or financial institution and a brand to work when it comes to this form of marketing.

Jason Blackhurst, Senior Vice President, Payment Strategy & Emerging Commerce Executive, Bank of America on why they use card-linked marketing.

Photo of Bank of America ATM Machine by Brian Katt, Framingham Rest Stop, Massachusetts. (Photo credit: Wikipedia)

“Card linked marketing allows us to simultaneously deepen our relationship with customers and with our wholesale merchants. It really is designed to be a win-win-win,” he said. “Merchants win because we’re driving more people or volume and they get to define how they capture that. For the customer, obviously we hope we’ve built a simplified way of receiving offers that doesn’t require searching multiple websites.”

One of those offers may come from a brand such asCalifornia Pizza Kitchen, who use card-linked marketing as a a tool to target new guests and change their dining behavior.

I was curious, from a brand’s perspective, if customers were unhappy about seeing ads in their financial statements but according to Ashley Ceraolo, VP of Marketing for California Pizza Kitchen, the response they received was all positive, adding that “guests were excited to see the special gift from us.”

In terms of their overall budget Ceraolo said card-linked marketing accounted for nearly 20% and may in fact reach 20% in 2014 and added that card-linked marketing “definitely cut into some of the print and traditional advertising (budgets).

So Where Does A Brand Go From Here?

I think if you are a B2C brand this channel of marketing is at the very least worth exploring and investigating if for no other reason it may give a given brand another opportunity to utilize a certain nine-letter word: relevance.

Byrne told CMO.com that “CLM is different because the recommendations provided to consumers are based on actual purchase history, so the ads are more relevant, increasing their likelihood of use.”

If there’s a way to increase the relevancy factor I am all for it – or at the very least the testing thereof.

Look this is no different than any other new “thing” when it comes to marketing. You need to test the waters first. No diving into the deep end, unless you’re feeling lucky, punk. Sorry, another pop culture reference. See Eastwood, Clint.

What do you think?

Do you think you card-linked marketing is at the very least something you would consider testing?

Or do you think it’s not even worth doing that?

Image source: Google GOOG -0.46% Images

http://www.forbes.com/sites/steveolenski/2014/01/22/card-linked-marketing-the-new-wonder-channel/

Google Panda and the High Risk of Using Aggressive or Deceptive Advertising

Glenn Gabe, October 22, 201422 Comments

•SEO Evolution: Sell, Discover, Deliver & Report on Highly Converting Keywords by Krista LaRiviere, gShift

In my previous posts about Panda, I’ve hammered one important point over and over again. User engagement is critically important. If users are showing low engagement, and yielding low dwell time, then that’s a giant invitation to the mighty Panda. So, when conducting Panda audits, I keep a keen eye on factors that can negatively impact engagement, present obstacles for users, and create virtual bamboo.

One consistent problem I have seen while analyzing Panda hits has been aggressive and deceptive advertising. And I’ve seen that much more since Panda 4.0 (including P4.1, which just rolled out on September 23).

Specifically, sites employing deceptive or aggressive advertising are facing big problems Panda-wise. For example, sites that trick users into clicking affiliate links, blended ads, low-quality supplemental content, etc. In addition, I noticed a number of sites impacted by both 4.0 and 4.1 that heavily used pagination to break up articles into many component pages (to gain more ad impressions). And I’m not talking about two or three pages of pagination. I’m talking about 10, 20, or even 30 pages of pagination. Yes, I can feel you cringe as you read that. I did, too.

The Traffic Monetization Catch

So, when Panda focuses on user happiness, it’s not hard to see why sites employing deceptive tactics like what I mentioned above would have a hard time battling the mighty Panda. But you might be wondering why those sites would employ such risky tactics (especially when our furry black and white friend is actively roaming the Web). There’s an easy answer. Money.

With larger-scale websites, there are typically multiple teams working together. And I use "together" loosely here. You have the marketing team, content team, dev team, design team, etc. And of course, if the purpose of the website is to make money, you have the monetization team (or ad team).

Advertising-wise, as traffic climbs the ad team sees the potential of boosting revenue. And that’s totally fine. I get it…companies need to make money. But in my opinion, some ad teams have been too aggressive and have caused situations that heavily contributed to Panda attacks.

Like this one. Notice the giant bamboo slide to no traffic on May 20 (Panda 4.0):

And there’s the catch. The marketing team drives traffic. The ad team monetizes that traffic. And they often don’t see eye to eye. Part of the problem is SEO education, and part of the problem includes financial goals. Sure, everyone has goals and the ad team has their own. But that can lead to aggressive ad tactics that put websites at risk.

Let’s Run Some Numbers

Hypothetically speaking, let’s say a website is generating $200,000 in revenue per month via advertising and affiliate relationships. But let’s say the site is employing overactive ad tactics like many full-screen floating ads, blended ads, low-quality supplemental content to third-party sites, masked affiliate links, etc. Panda 4.1 rolls out and kicks the website in the gut and it loses 70 percent of its traffic. By the way, I’ve had a number of companies reach out to me with severe hits like that. I even had one company lose 90 percent of its traffic overnight with Panda 4.1.

The site that was generating $200,000 per month could lose $140,000 per month in advertising revenue due to the Panda hit. If that’s the case, then it would be left with only 30 percent of its original $200,000, which is just $60,000. Wow, that’s a huge loss, right? I’ve seen this scenario many times during my Panda work (to various levels). It’s ugly and causes massive amounts of stress for everyone involved.

The Sinister Surge Doesn’t Help… That’s Why It’s "Sinister"

Another phenomenon that upsets the Panda balance is the sinister surge in traffic prior to an algorithm hit. I wrote about this disturbing situation after seeing it many times since February of 2011 when Panda first rolled out.

Google ends up dishing out more and more organic search traffic, even when there are problems on the site engagement-wise. That means that Google is getting even more engagement data during the surge, even when the site has serious problems. And if Google sees unhappy visitors in aggregate, then Panda can stomp all over the site. I’ve seen it a thousand times.

Warning: Important Point Ahead…Pay Attention

So, you have a surge in visits from Google organic and many of those users are experiencing deceptive or aggressive ad tactics. Both marketers and the ad team often mistakenly believe the surge is a good thing, since they aren’t familiar with Panda. Then boom, the wave crashes, and takes a huge portion of those visits with it (including ad revenue). Then you’re left with serious questions, stress, and confusion. And all of this can happen overnight by the way. Not good.

Advertising Problems and Panda - What I’ve Seen

While helping Panda victims, I’ve come across some glaring advertising issues that cause serious engagement problems. I thought it would be important to list some of them below so you can better understand what I’m referring to. I already mentioned a few above, but I’ll list them below for clarification purposes. Note, these are not the only ad problems that are being employed across the Web. They are simply some of the most common issues I have come across.

Full-Screen Floating Ads (aka Overlay Ads)

If you are employing full-screen ads that take over a user’s entire browser window, then you need to understand a few things from a Panda standpoint. Users hate them, so be very careful when you trigger full-screen floating ads and how often you employ them per session. The more people that get annoyed by takeover ads and then jump back to the search results, the more bamboo you are building. Engagement drops, dwell time is low, and you are sending horrible signals to Google about user happiness.

A mockup of an ad overlay:

If you do employ full-screen floating ads, then make sure users can exit out of the takeover and that’s it very clear how they can exit. During some audits, I found myself extremely frustrated being forced to watch a full-screen ad (which I would never normally do by the way). Full-screen ads that literally take over my screen, don’t let me exit, etc. annoy the heck out of me. And many others feel the same way.

Auto-Play Video Ads (or Audio Ads)

There’s nothing like hitting a Web page for the first time and immediately seeing a video trigger with audio. Most users frantically try to pause the video or at least mute the audio. I’ve seen ads like these on many Panda victim websites.

And there are times that I’ve seen multiple video ads on one page, and both have started playing! I wish I had video of myself trying to find, and then pause, multiple video ads at one time. Needless to say, employing autoplaying video or audio ads can kill engagement.

An example of an autoplaying video ad, plus other serious ad problems:

My recommendation is to make sure users trigger the video and/or audio. Do not autoplay those ads. Again, think about the user and what will drive strong engagement.

Roadblocks (Interstitials)

A roadblock is similar to a full-screen ad, but often redirects to you a different URL where an ad is displayed (in between page visits or even before the first page a user visits). Not only does this completely interrupt the user experience, but you are sending users to a different url automatically. Upon experiencing a roadblock ad, many users frantically try and return to the page they were on or to get through to the destination page. Roadblocks tend to anger a lot of people.

If you are using interstitial ads, I can tell you that a distinct portion of your traffic is not enjoying the roadblocks you have in place. And there’s a chance that many of those users are popping back to the SERPs. And as I’ve mentioned before, low dwell time is something you want to avoid.

Blending of Ads With Content

During Panda audits, I have seen affiliate links and ads cloaked as content. They match the content so well in design, color, etc., that it’s hard to tell they are ads. But when you click them, you sure know they are…

Being transported to some random third-party site is not exactly what I had in mind after searching for a product, service, or solution. And some of those third-party sites are aggressive with their own tactics (and some even have malware problems, viruses, risky downloads, and more.)

"Hell hath no fury like a user scorned." If you deceive users into clicking ads, then it will come back to bite you. And a Panda bite is worse than your typical animal bite. The pain can last for months (or longer). Do the right thing. Don’t deceive users. Stay out of the gray area of Panda.

Heavy Pagination (for Ad Impressions)

This isn’t as much deception as it is just a horrible user experience. Many publishers charge per impression (typically a CPM, or cost-per-thousand impressions). So, if you have 1 million impressions per day, breaking up articles into smaller pieces across a paginated set could yield 10 to 20 times the number of impressions. The ad team might run the numbers and push to do this.

And I’m here to tell you that excessive pagination can drive users crazy, while also yielding horrible engagement signals. I’ve seen the use of heavy pagination a lot during Panda work (and I’ve seen a serious uptick in sites employing this tactic get hit during Panda 4.0 and 4.1). I’m not sure if that signal was added to Panda recently, but I saw it a lot during my analysis.

38 pages of pagination:

And it contains a "view all" page, which would be great if the site didn’t force me to register to see it…

As a quick example, I’ve been helping a company that got pummeled by Panda (losing more than 60 percent of its traffic overnight). Upon analyzing the site, I noticed they were breaking up their articles into many small pieces (sometimes 10, 20, or 30 or more component pages). On desktop, it was painful to go through an article. Each component page only housed a paragraph or two of content. Then I had to click through to the next page, which of course loaded more ads. But desktop was a breeze compared to mobile. Trying to click through 30 component pages on your mobile phone will literally drive you insane…It was a horrible user experience.

Excessive Pagination - Possible Solutions

Each website is different, and there are several ways to tackle excessive pagination. You could simply migrate all content to one page (the best solution SEO-wise). You could also add a "view all" page and set that up properly SEO-wise – and not force people to register to see it! Then Google would surface that page in the SERPs. And then of course, you could add more content per component page and cut the pagination down by 50 to 75 percent. That’s not the best scenario, but better than providing 20 or 30 pages of pagination.

Low-Quality Supplementary Content

Supplementary content (used by Google in its Quality Rater Guidelines) is any additional content on your Web pages that’s not the core content on the page or ads. For example, you might be providing related articles, your right sidebar probably contains a lot of supplemental content, you might be employing content syndication links from Outbrain, Taboola, and others. And of course, some sites are stacking several content partners on their pages (adding even more supplementary content).

You need to be very careful with the quality of supplementary content and the amount of that content included on your website. Many users don’t know where that content will take them, and they are inherently trusting that clicking those links will be OK. But in reality, some of those links lead to ultra-low-quality pages. I’ve come across many examples of heavy sales landing pages, irrelevant content (based on the original article being viewed), and even some sites with malware and risky downloads.

And as mentioned earlier, supplementary content has made its way into Google’s quality rater guidelines. So yes, this is on Google’s radar for sure. Always think about your users, where you are sending them, and what type of experience they will have. If you can’t guarantee a positive experience, then don’t do it.

An example of supplementary content. Can you tell which links are external vs. internal?

Fixing Advertising Problems After a Panda Hit

Once ad problems are identified, the solution is clear from my standpoint. Companies hit by Panda need to significantly cut back on their aggressive ad tactics. That means removing roadblocks, cutting down full-screen takeover ads, removing blocks of low-quality supplementary content, removing deceptive blocks of advertising, and more.

I explain to clients that they need to do this quickly, so users can start sending positive engagement signals to Google. I also make it clear that this can take a while (months). Some clients move fast to follow my recommendations, and they can often see recovery in a quicker timeframe. But then there are the companies that experience a civil war over advertising strategy.

For example, some ad teams might have sold through deals that they need to honor. But the problem is that there’s no traffic. So the ad team wants to monetize the remaining traffic even more. The marketing team (typically being guided by me), now understands Panda, how severe it can be, and how long recovery can take. They want to recover quickly, so they are ready to take action.

In my opinion, Band-Aids are not a long-term Panda recovery plan. Temporary recoveries can happen (as I documented in a recent case study). Avoid the Panda rollercoaster by making significant changes based on an audit. That’s how you avoid subsequent Panda visits.

A Final Note About Panda Recovery and Ad Tactics

When clients recover from Panda, I’m quick to explain a few key points. First, now is not the time to turn back on the ad fire hose! As I explained above, I have seen temporary recoveries. Panda rolls out frequently and if you add the problems back to your site that got you hit in the first place, then you are asking to be hit again. Panda is about long-term quality changes to your site. Don’t revert back to aggressive advertising tactics once you see a surge in traffic.

Second, now is also not the time to stop working on Panda remediation. My advice is to act like the recovery didn’t happen yet. Keep driving forward to fix the problems that were surfaced during the Panda audit. There’s an inherent gray area to Panda (and all algorithms). You want to get as far out of the gray area as possible. If you barely cross the threshold, you can get hit again. I’ve had companies reach out to me with rollercoaster Panda trending over the years. It’s maddening. Avoid that at all costs.

Summary: Understand Your Ad Problems… Because Panda Does

There’s a fine balance between simply providing advertising on your site and annoying the heck out of users to the point of insanity. From a Panda standpoint, it’s critically important that you don’t cause serious user engagement issues by employing aggressive or deceptive ad tactics. If you do, users will be unhappy, they will bounce off your site back to the SERPs, low dwell time will ensue, and Google will pick this up. And that’s a recipe for SEO disaster. Always think about user engagement. Panda does.

http://searchenginewatch.com/article/2377004/Google-Panda-and-the-High-Risk-of-Using-Aggressive-or-Deceptive-Advertising?utm_term=&utm_content=Google%20Panda%20and%20the%20High%20Risk%20of%20Using%20Aggressive%20or%20Deceptive%20Advertising&utm_campaign=10%2F22%2F14%20-%20SEW%20Daily&utm_medium=Email&utm_source=Daily

6 Website Design Flaws to Avoid

6 Website Design Flaws to Avoid

BY ILYA POZIN  @ILYANEVERSLEEPS

Forget text--here's why a great website design is worth a thousand words.

1.7k SHARES

 

 

 

How long do you have to make a good impression online? According to researchers, the amount of time could be as little as 50 milliseconds. Your website design has to capture attention, and capture it fast to avoid losing out on customers and clients.

Here are the six big design flaws to avoid, so you can keep eyes on your website for more than 50 milliseconds:

Know where the eye wanders

What is your audience looking at when it first sets eyes on your page? Eye tracking studies have been performed for years, and the same pattern has been found multiple times. According to eye tracking research by the Nielsen Norman Group, people generally tend to view websites in an "F" pattern. This "F" pattern is true across articles, e-commerce sites, and even Web searches.

Therefore, the location of your most essential information is important, including links and call-to-action statements. Placing important information at the top of your website or in the upper lefthand corner means your audience is more likely to see and digest it quickly.

Choose the right images

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The images you choose will have a huge influence on how viewers see and respond to your site. Positive images evoke a similarly positive feeling for your audience, so you might want to include some smiling faces. In fact, research by Temple University found inspiration-related design elements had the biggest impact on first-impression formation on travel and tourism websites.

Sunny optimism is not only attractive but also more likely to leave a lasting impression on your target audience. According to research, positive expectations can actually positively affect user impressions. Ignoring upbeat images isn't an option. If your site paints a vividly upbeat portrait of your company, users will form a first impression built to last.

Design for everyone

There are plenty of audience segments you need to consider when designing, yet many companies and Web developers are leaving potential customers on the table. People living with disabilities are a huge audience, and you should build your site to be as inclusive as possible.

Consider using Alt tags, so a screen reader can pick up the images on your site. Create subtitles and transcripts for your videos, describe your links in greater detail, and provide larger clickable areas for those with limited mobility. Web design should be inclusive, not exclusive, because your site or company should want to make room for everyone.

Mind your color wheel

Speaking of disabilities, did you know approximately 0.5 percent of women and 8 percent of men have some form of color blindness? Unfortunately, few designers spend much time considering color blindness when putting together the color wheel on websites. Red-green color blindness is the most common form, yet most sites include red prominently as call-to-action items and error messages.

It can be hard for those living with red-green color blindness to, for example, notice an error made when filling out a form if the red color recedes into the background. Use color cues in combination with other images and graphical symbols when trying to grab the attention of users.

Use nonverbals to spur call-to-actions

As humans, we have a natural tendency to follow the gaze of others. Which is probably why a study called "Eye Gaze Cannot Be Ignored" found we tend to even follow the gaze in still images. For Web design, this is a powerful tool that some designers are missing. The nonverbal behavior in the images you select can influence the actual behavior of your site's visitors.

This means you might want the image of your company mascot to stare directly at the call-to-action item or at newsletter signup on your page. Visitors will be more likely to pay attention to what the image is looking at by following eyelines.

Know your target audience

One of the biggest design flaws is ignoring your target audience. Are you targeting investment bankers, AARP members, or tech-obsessed Millennials? The audience should dictate many of the design elements, from images to font size. Pay attention to what your competition is doing, and make sure you're on-trend instead of trailing behind the pack.

You should also know from where your target audience is coming. Smartphones and tablets have changed the game, meaning mobile optimization is more important than ever before.A study by Latitude found 61 percent of consumers feel more positive about a brand or company if they have a good mobile experience. Ignoring the new mobile reality is a huge design flaw, no matter what your target audience.

Understanding these common design flaws can help you build a better user experience and convert more visitors into loyal customers.

What do you think? What are some common website design flaws you've noticed? Share in the comments!

http://www.inc.com/ilya-pozin/6-website-design-flaws-to-avoid.html