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Friday, April 19, 2013

The Genius Of Google Fiber


The Genius Of Google Fiber

 posted 4 hours ago
The Genius Of Google Fiber
As Google picks up its pace on rolling out fiber Internet service - announcing Austin, Texas, and Provo, Utah in the past 10 days - one has to admire the sheer hubris of what it's doing. Just as in mobile, Google is forcing the industry to provide low-cost access to the Internet, where it stands waiting to reap the bonanza of advertising-based services. Competitors race to keep up, expanding their broadband or mobile offerings, thereby furthering Google's monetization strategy even as they try to thwart the advertising giant.
It's Google's world. We just get to live in it. And click on ads.

Free Fiber Internet For the Huddled Masses

According to Internet entrepreneur Jason Calacanis, the broadband Internet access game is already over, and Google has won. As he notes, "Google Fiber is not a test, it's a takeover plan." Calacanis argues that Google's real plan with fiber-to-the-home isn't necessarily the home broadband connection, but rather free wifi attached to each of the routers installed to use its broadband. With this free wifi network blanketing a city, it's game over for the traditional telcos:
"Google is going to kill AT&T, Verizon, Sprint, T-Mobile and the cable companies. Kids don’t talk on the phone and they don’t have a ton of money. If they can be reasonably sure they’ll have a wifi network, then they are simply not going to sign up for AT&T or Verizon." 
While Calacanis insists that the free wifi component is "not announced, but it’s gonna happen," the reality is that it needn't happen for Google to win. (Underscoring Calacanis' point, however, Google has announced that it will offer free Wifi in its first fiber-enabled city, Kansas City, though this doesn't seem to be tethered to home broadband connections.) All Google needs is to spark competition, as has already happened in Austin. Within minutes of announcing Google Fiber there, AT&T declared that it, too, would offer 1 Gibabit Internet service to Austin.
Think Google minds? Not a bit.
After all, Google isn't in the Internet service provider (ISP) business. It's in the advertising business. All it needs to do is shame ISPs into offering better service, which service Google will co-opt to advertise against, not to mention use to provide a range of other "free" services like Voice, Apps, etc.

Google's "Free" Playbook

If this sounds familiar, it's because it is. Google has done much the same in mobile with its Android operating system. Worried that Apple would throttle access to the mobile Internet, Google built Android, released it as open source, and encouraged (even subsidized) its adoption.
A few short years later, Google chairman Eric Schmidt Schmidt this week told the crowd at the AllThingsD mobile conference that there will be 1 billion Android phones blanketing the planet by year's end, a number set to nearly double within a year or two. 
"Android is by far the primary vehicle by which people are going to see smartphones," Schmidt declared. "Our goal is to reach everybody."
But even if Google doesn't do this directly; even if Android reaches the masses through "competitors" like Samsung or Amazon, Google wins. Google wins every time people access the Internet, because odds are they will spend time with Google Search or other Google products.

Not Just An Advertising Play

Nor is free fiber and free mobile simply an advertising play. Google's free services often have a bigger goal in mind: amassing massive quantities of data. As Tim O'Reilly discovered from Google's director of research Peter Norvig years ago, the secret to improved translation services wasn't better algorithms, but rather more data. Google Fiber lets Google sit inside one's home, "collect[ing] information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings," in addition to continued monitoringof how its Fiber customers use the Internet. 
That's a lot of data, roughly none of which will gather dust in some musty data center.
None of this suggests that Google is somehow evil for enticing consumers to give up data or clicks in exchange for free services. But it is a recognition that few companies can afford to play the long game like Google. AT&T may offer Austin gigabit Internet service, but AT&T's only current way of monetizing those services are through monthly access fees. Google can give broadband Internet away, confident that it can recoup that investment over the long haul with both advertising and more data.
It's ambitious. It's farsighted. It's genius.
Image courtesy of Shutterstock.
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Wednesday, April 17, 2013

Just Who Uses Social Media? A Demographic Breakdown


Just Who Uses Social Media? A Demographic Breakdown

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You think you know social? How about who uses it? Well, you might not know it as well as you would have guessed.
A new study from the Pew Research Center and Docstoc shed some light on just who uses social and on what platforms. Some of the findings seem in line with what you would probably guess, but others were surprising.
If you think the smarter, more attractive sex is more socially prolific than us men, well ... you're right. Women use social media 9% more than men do. Despite having more distractions, people living in cities have the most social media activity, at 70% of the population. Perhaps it's the connectivity of large-city life.
In terms of racial and ethnic groups online, Hispanics lead the pack at 72% engagement, with African-Americans trailing at 68%, who are ahead of Caucasians at 65%. And in a strange twist, despite being somewhat economically disadvantaged, 72% of adults with annual household incomes below $30,000 use social networks, more than those with higher wages.
How about most popular social networks? That would be Facebook, with 67% of adults using the Zuckerberg-founded service. A distant second was LinkedIn with 20%, with Twitter coming in third at 16%, and Tumblr falling dead last at 6%.
Take a look at the details below:
Image via iStockphotohocus-focus

Tuesday, April 16, 2013

A Non-Negotiator's Guide to Negotiating


For most of my life, I was a terrible negotiator. I accepted lowball offers, I never demanded the raises I deserved, and I overpaid for everything. I knew that you needed to “drive a hard bargain” and “be willing to walk away from the table” if you wanted to get the best possible deal. I just never seemed to be able to do it, ever.
It reached the point that my husband actually forbid me from negotiating the price of a car, a home, or even a used toaster at the flea market. And while I wouldn’t usually take too kindly to being silenced, I had to admit that I saw his point. In a negotiation, I was the weakest link.
Two programs of research helped me to see what I was doing wrong – specifically, how I was thinking about negotiations the wrong way.

Epiphany #1

When people are about to enter a negotiation, they see it as either a threat or a challengeStudies show that people who see negotiation as a threat experience greater stress and make less advantageous deals. They behave more passively, and are less likely to use tough tactics aimed at gaining leverage, compared to the hard-ballers who feel negotiation to be more of a challenge than a threat.
This makes so much sense to me. My husband absolutely sees negotiating as a challenge. He looks forward to a good haggle. I do not. Reading about these studies, I realized that I have always seen negotiations as threatening, and just wanted them over with as quickly as possible, no matter what it cost me. Why prolong a stressful, threatening situation when you can throw in the towel and move on?
But why do I see negotiations as threats, and not challenges? To answer that, I needed…

Epiphany #2

There is more than one way to look at any goal. Some of us think about our goals as achievements or opportunities to advance – having what psychologists call a promotion focus. Others see their goals as opportunities to keep things running smoothly, to avoid loss, to do what you ought to do – this is called aprevention focus.
Promotion and prevention-focused people work differently to reach the same goal. When we are promotion-focused, we are creative, embrace risk, work quickly, and are fueled by optimism. When we are prevention-focused, we are more thorough and deliberate, more analytical, and better fueled by defensive pessimism (i.e., thinking things might go wrong if you don’t do something to prevent it.)
When it comes to negotiating, having a promotion focus will give you the clear upper-hand. The promotion-focused (like my husband) see negotiation as an opportunity to gain something, and studies show that this helps them to stay focused on their (ideal) price or pay targets. The prevention-minded (like myself) see negotiation as an opportunity to lose something – they worry too much about a negotiation failure or impasse, leaving them more susceptible to less advantageous agreements.
When it comes to getting what you want, it pays to focus on what you have to gain, rather than what you might lose, so that you can see it as a challenge (rather than a threat), and be better able keep your eyes on the prize.
Now, when I enter any negotiation, I make a deliberate effort to refocus myself beforehand. I stop and reflect on what I have to gain by getting a great deal, or by fighting for better compensation – the opportunities for happiness and growth they will afford me.
You wouldn’t believe the deal I got on our last toaster.

HEIDI GRANT HALVORSON

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Dr. Heidi Grant Halvorson, of Columbia’s Motivation Science Center, is an author and speaker.  In Succeed, she revealed surprising science-based strategies we can use to reach goals.  Her new book is Focus:  Using Different Ways of Seeing the World for Success and Influence.

Monday, April 15, 2013

10 Killer SEO Landing Page Tips


10 Killer SEO Landing Page Tips

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landing-page-engage-beyond-the-click
When we talk landing pages, most online marketers think pay-per-click, where the input of a destination URL into Google's or Bing's paid search offerings allow marketers to drive keyword-targeted traffic to (hopefully) optimized pages.
My previous article extolling the death of keywords talked about developing intent-based topics and building content that connects with those topics – intent to content.
We can now apply that mantra in a "first engagement" scenario, after a user clicks a search result, to ensure SEO landing pages:
  • Connect with intent: Offering a user what they expect.
  • Resolve (initial) user query: Answering their initial query.
  • Engage the user: Sending user signals to search engines.
  • Drive further user engagement (if necessary): Additional signals to both users and search engines.
A searcher intent to site content engagement scenario I call "CRED".
In these scenarios where signed in users, search query modification, Chrome browsers, "cookied" users and toolbar data provide massive datasets of engagement signals to search engines on how users interact on sites, we need to drive optimal engagement scenarios.
Here's a checklist of 10 "killer" tips to ensure you're able to add a bit of CRED to your SEO campaigns, as well as demonstrate campaign success!

Connecting

1. Are the primary headlines aligned with intent?

The first thing users notice is content structure, headlines, headers, bolded elements, graphics etc. Your 2 seconds of opportunity to grab attention begins with a mental assessment that needs to immediately connect with the original search query and inspire additional engagement via clear communication of what the page is about.
Content should be created with specific intent in mind, with headlines, and/or graphic headers that are obvious, short, surrounded by adequate white space. And the content must be specific enough to inspire a user's attention.

2. Are you matching content type with query intent?

If the target query includes "how to", "best", "top 10", "compare" or other intent refining modifiers, or if the query demands a certain level of text content, are you obviously offering something that visually connects, confirms relevance, displays lists, video or images?
Users won't have time to read, but they will make a quick decision on whether the format they review matches an expectation. For example, a query on top 10 bars should have a list with numbers displayed – or one entry with numbers. Or a query on the history of search should probably have an index and look robust – not just a 200 word paragraph.
Users have short attention spans, and most have a preconceived expectation of what theyshould find, not matching that initial expectation can equate to a quick "back click.".
ask-men-insurance
Query for "best health insurance plans for single men". Ask Men offers a clear header and an image that immediately screams "authority"

Resolving

3. Can users perform a quick scan above the fold to answer who, what, and why?

As noted above, users don't actually read on a first pass, they make a decision based on visual cues and click expectations (what they expect after they click).
Some websites fail in obviously reinforcing the click expectation, missing an opportunity for engagement, underscoring brand recognition, and providing obvious reasons of time-worthy value.
Click through to your site and ask the following:
  1. Is your brand obvious?
  2. Is it obvious what you do?
  3. Is it obvious why they should stick around?
Especially important with homepages, but equally important on other SEO landing pages, is ensuring your brand is obvious. Make sure what you do, or how you plan to address the user's intent, isn't buried. Give users obvious information and/or justification to stick around and/or click around is key to moving people to engage further.
home-depot-obvious
Query for "flat head screw driver". Home Depot offers clear branding, white space to highlight product, and additional information that is clearly visible and offers visual cues that the tabs are clickable.
Remember: for instant user assessment of resolution potential, anything below the fold doesn't exist!

Engaging

As noted with the Home Depot example, key engagement options exist such as an "add to cart" action button, search for intent refinement or modification, other options to dig into additional information and links to similar products that other customers have purchased.
Each of these elements contribute to answering the next question:

4. Is it obvious what they should do next?

For Home Depot, the answer is most probably yes. It's easy to find the "Add to Cart" button, it's placed in an obvious position and there's multiple options to view additional information.
The product page offers multiple ways to engage, with a zoom button (subjectively probably not big enough), and plenty of other user-centric options such as writing reviews, checking inventory, etc.
Occasionally there can be too many options that can confuse users. In the Home Depot example there appears to be duplicated "check inventory" buttons/links, but these may have been tested and justified.

5. Are there on-page modification options? (based on query modification)

home-depot-modification
Home Depot offer a good example of obvious search functionality, related products, and other options that can help modify the user's search query onsite rather than have them click back to the search results to modify.
These kind of onsite modifications do not always need to be driven by site search.
Breadcrumbs, side navigation, filters, related prods, color/size selection are all feasible options to mitigate click backs and improve onsite engagement signals.

Driving

6. Are 'next clicks' consistent?

Part of great site engagement is a consistent user experience for similar queries. By monitoring user interaction on a per query basis, website owners can identify consistencies or deficiencies in matches of search intent to site content.
Duane Forrester of Bing said in January 2013:
"In the long run, the brand names secure rankings through depth of content, trust in brand, and user interaction (searchers clicking a SERP result and staying on their site because the site is trusted and answers the searchers question)"
Providing key "next clicks" – obvious steps from landing pages to conversion or core information – is a better user experience = better potential rankability.

7. Can they share what they've found?

Probably the most obvious of tips, it the provision of social sharing and social connection buttons. If landing pages provide the value users expect, will they be inspired to share, and if they are, can they?
Sharing of a page is different than a click through to your social property (i.e., Facebook page or Twitter stream), and should be a key component on most landing pages, with the caveat of audience vs. social platform.
For pages with images, is there an option to share on Pinterest, Facebook, and Twitter? For business text content, is LinkedIn an option? Social signals are imperative in closing the loop on user intent satisfaction, demonstrating to both users and search engines an endorsement of your content.

8. Ultimately, can users find the banana?

Seth Godin published a book a few years ago called "The Big Red Fez" – rather than repeat all the key concepts, I can state simply is it's all about bananas – users finding what they need from obvious choices. There's an excellent synopsis here.
helens-bikes
I love Helen's Cycles, great stores and service. But visit their website and you're presented with way too many choices (red) and a certain level of confusion (green). The green element talks about Helmets, Cycling Essentials and Clothing"¦ but offers no way to click or a link to relevant content.
Give your users clear navigation to improve consistent engagement and "banana-discovery."

Measurement

The final two tips cover justification through measurement of metrics that matter.

9. Have you segmented traffic by topics?

Google Analytics offers segmentation by query topics through Analytics filters (beyond the scope of this article but more information can be found here) or by exporting data and consolidating offline in Excel.
Custom segments allow you to monitor performance across keyword query topics, understand topic traffic and conversion trends, and leverage this data to identify the key landing pages for each topic.

10. Are you tracking first click queries for optimized pages?

Although in an ideal scenario the page you optimize will attract the keyword queries you'd expect, custom segments by topic also offer up insights into competing pages (entry pages in your site that compete against each other), highlighting opportunities to consolidate similar pages, mitigating potential thin content issues and improving topic relevance on merged pages.
Utilize custom segments, organic traffic keyword query reports, together with landing page association to provide insights into potentially competing pages.
rock-genre
Music genre site, with custom "rock music' topic filter applied, highlights the anomaly of "type of rock music" query being mapped to an Anime genre page. Worth investigating why?

Summary

Landing pages have historically been the domain of paid search marketers seeking improved conversion rates.
User experience, site usability, and onsite engagement have become more important for major search engines in their assessment of a site's "rankability", so SEO practitioners need to ensure SEO landing pages have CRED as a key to SEO success.