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Wednesday, November 12, 2014

11 Marketing Trends To Watch For In 2015


The fundamentals of marketing are always going to be the same, but with the landscape changing at the speed of technology, what matters most now is how one activates the fundamentals. Smart marketers know that they need to get ahead of the trends and anticipate the next big things, or else be devoured by their competitors. Here is what I believe could be some of the most interesting developments next year:

Transparency will become the most important tool of marketing. Consumers are going to continue to exert power and influence. The idea of radical transparency is something that few brands are taking advantage of now, and most brands fight it. Next year the best brands won’t be those with the best stories, or sort of made up fictional stories, but those that will give an accurate and real time picture of what they are doing in the interest of the consumer, at any given time.
CMOs will become Chief Simplifier Officers.Most companies create complexity, especially even as the landscape itself is turning more complex. They’ve arranged themselves in endless new vertical silos, by geography, product, or function that hamper them when it comes to working more closely and with the free flow of ideas. To optimize consumer and customer engagements, CMOs will begin to put silo busting on top of their agenda and begin to think holistically about the company’s overall value proposition, integrating messages and insights across business units, geographies, and functional groups.
We will witness the emergence of the marketing technologists. Too many companies think in terms of digital marketing. Instead, they should be thinking in terms of marketing in a digital world. The best marketer in a digital world would be the marketing technologists, people with heavy digital DNA and technology acumen. They will be integrated seamlessly with the marketing groups and will play an important role in how marketing strategies are developed and applied.
The winners will be adept at agility marketing. Social media produced a different, more elusive consumer with short-term thinking. Marketers are now chasing their daily meanderings in “likes”, “shares”, “tweets”, click-through rates, and ever more immediate but pointless metrics. The best marketers will have ever more consumer data, capable of faster adaption, shorter lead times, and always-on, real-time marketing. Instead of the next month or next quarter the focal point for the winners becomes the next hour.
Media agencies will step up and lead. Media agencies have been built to give strictly narrow media recommendations. But today creativity is the currency of an effective media placement. Media agencies will be moving from being media-facing to consumer facing. Uniquely positioned at the intersection of technology and the consumer, they will become their clients’ key strategic partner, even more so than creative agencies, as big data and technology make “Math Men” the most important asset of marketers.
Hispanic agencies will go mainstream. Hispanics are 17% of the U.S. population, and are 56% of total U.S. population growth since the last decade. U.S. Hispanic purchasing power exceeds $1 trillion and is expected to grow by 2017 80% faster than non-Hispanic. Marketers will finally pay attention next year and stop marginalizing Hispanic ad agencies. Those agencies are capable of engaging consumers well beyond this demographic. Hispanic agencies will reach the mainstream in 2015.
Marketing will shift from globalization to personalization. The world is more connected because of technology these days, but marketing is becoming more regionalized, and more localized, even more individualized, as consumers resist homogenization. Personalization is not a trend. It is a marketing tsunami, here to stay, which will transform how we think about and how we manage global brands. Companies will decentralizing their structure and increase regional and local influence.
Procurement will become more powerful. Companies will continue to maintain a cautious financial stance, and marketing procurement will continue to carry a lot of clout, driving for greater accountability and transparency. Procurement will partner more closely with the CMO, CIO, CTO and CFO to remove internal roadblock and it will become more focused on agency operations and improving efficiencies there, not just fee negotiations.
There will be a growing focus on Internal Communications.Companies will be focused on internal communications as a marketing asset. They will look at it as a key challenge and opportunity to create brand ambassadors and make sure that employees and vendors understand and live “the brand,” as well as the vision and strategy of the company.
Holding companies will start divesting assets. The legacy agencies, those that still adhere to the obsolete TV model, having become mature businesses. The ad giants have been frantically gobbling up digital agencies, but the labor intensive digital model is less lucrative than the TV-focused business model. With growing pressure on their bottom line and with fewer opportunities to grow via M&A activity there will be pressure to divest non-essential assets.
The economics of marketing in a digital world will challenge marketers. Because smart content creation should be native to the digital channel that reaches the audience, the single biggest challenge that marketers will need to solve is how to scale content in an economic way.
Avi Dan is founder of Avidan Strategies, a leading agency search and compensation consultant

Thursday, October 23, 2014

Google Panda and the High Risk of Using Aggressive or Deceptive Advertising

Google Panda and the High Risk of Using Aggressive or Deceptive Advertising

glenn-gabe
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SEO Evolution: Sell, Discover, Deliver & Report on Highly Converting Keywords by Krista LaRiviere, gShift
In my previous posts about Panda, I’ve hammered one important point over and over again. User engagement is critically important. If users are showing low engagement, and yielding low dwell time, then that’s a giant invitation to the mighty Panda. So, when conducting Panda audits, I keep a keen eye on factors that can negatively impact engagement, present obstacles for users, and create virtual bamboo.
One consistent problem I have seen while analyzing Panda hits has been aggressive and deceptive advertising. And I’ve seen that much more since Panda 4.0 (including P4.1, which just rolled out on September 23).
Specifically, sites employing deceptive or aggressive advertising are facing big problems Panda-wise. For example, sites that trick users into clicking affiliate links, blended ads, low-quality supplemental content, etc. In addition, I noticed a number of sites impacted by both 4.0 and 4.1 that heavily used pagination to break up articles into many component pages (to gain more ad impressions). And I’m not talking about two or three pages of pagination. I’m talking about 10, 20, or even 30 pages of pagination. Yes, I can feel you cringe as you read that. I did, too.

The Traffic Monetization Catch

So, when Panda focuses on user happiness, it’s not hard to see why sites employing deceptive tactics like what I mentioned above would have a hard time battling the mighty Panda. But you might be wondering why those sites would employ such risky tactics (especially when our furry black and white friend is actively roaming the Web). There’s an easy answer. Money.
With larger-scale websites, there are typically multiple teams working together. And I use "together" loosely here. You have the marketing team, content team, dev team, design team, etc. And of course, if the purpose of the website is to make money, you have the monetization team (or ad team).
Advertising-wise, as traffic climbs the ad team sees the potential of boosting revenue. And that’s totally fine. I get it…companies need to make money. But in my opinion, some ad teams have been too aggressive and have caused situations that heavily contributed to Panda attacks.
Like this one. Notice the giant bamboo slide to no traffic on May 20 (Panda 4.0):
panda-advertising-traffic-drop
And there’s the catch. The marketing team drives traffic. The ad team monetizes that traffic. And they often don’t see eye to eye. Part of the problem is SEO education, and part of the problem includes financial goals. Sure, everyone has goals and the ad team has their own. But that can lead to aggressive ad tactics that put websites at risk.

Let’s Run Some Numbers

Hypothetically speaking, let’s say a website is generating $200,000 in revenue per month via advertising and affiliate relationships. But let’s say the site is employing overactive ad tactics like many full-screen floating ads, blended ads, low-quality supplemental content to third-party sites, masked affiliate links, etc. Panda 4.1 rolls out and kicks the website in the gut and it loses 70 percent of its traffic. By the way, I’ve had a number of companies reach out to me with severe hits like that. I even had one company lose 90 percent of its traffic overnight with Panda 4.1.
The site that was generating $200,000 per month could lose $140,000 per month in advertising revenue due to the Panda hit. If that’s the case, then it would be left with only 30 percent of its original $200,000, which is just $60,000. Wow, that’s a huge loss, right? I’ve seen this scenario many times during my Panda work (to various levels). It’s ugly and causes massive amounts of stress for everyone involved.
panda-advertising-drop

The Sinister Surge Doesn’t Help… That’s Why It’s "Sinister"

Another phenomenon that upsets the Panda balance is the sinister surge in traffic prior to an algorithm hit. I wrote about this disturbing situation after seeing it many times since February of 2011 when Panda first rolled out.
Google ends up dishing out more and more organic search traffic, even when there are problems on the site engagement-wise. That means that Google is getting even more engagement data during the surge, even when the site has serious problems. And if Google sees unhappy visitors in aggregate, then Panda can stomp all over the site. I’ve seen it a thousand times.

Warning: Important Point Ahead…Pay Attention

So, you have a surge in visits from Google organic and many of those users are experiencing deceptive or aggressive ad tactics. Both marketers and the ad team often mistakenly believe the surge is a good thing, since they aren’t familiar with Panda. Then boom, the wave crashes, and takes a huge portion of those visits with it (including ad revenue). Then you’re left with serious questions, stress, and confusion. And all of this can happen overnight by the way. Not good.
panda-advertising-surge

Advertising Problems and Panda - What I’ve Seen

While helping Panda victims, I’ve come across some glaring advertising issues that cause serious engagement problems. I thought it would be important to list some of them below so you can better understand what I’m referring to. I already mentioned a few above, but I’ll list them below for clarification purposes. Note, these are not the only ad problems that are being employed across the Web. They are simply some of the most common issues I have come across.

Full-Screen Floating Ads (aka Overlay Ads)

If you are employing full-screen ads that take over a user’s entire browser window, then you need to understand a few things from a Panda standpoint. Users hate them, so be very careful when you trigger full-screen floating ads and how often you employ them per session. The more people that get annoyed by takeover ads and then jump back to the search results, the more bamboo you are building. Engagement drops, dwell time is low, and you are sending horrible signals to Google about user happiness.
A mockup of an ad overlay:
panda-advertising-overlay2
If you do employ full-screen floating ads, then make sure users can exit out of the takeover and that’s it very clear how they can exit. During some audits, I found myself extremely frustrated being forced to watch a full-screen ad (which I would never normally do by the way). Full-screen ads that literally take over my screen, don’t let me exit, etc. annoy the heck out of me. And many others feel the same way.

Auto-Play Video Ads (or Audio Ads)

There’s nothing like hitting a Web page for the first time and immediately seeing a video trigger with audio. Most users frantically try to pause the video or at least mute the audio. I’ve seen ads like these on many Panda victim websites.
And there are times that I’ve seen multiple video ads on one page, and both have started playing! I wish I had video of myself trying to find, and then pause, multiple video ads at one time. Needless to say, employing autoplaying video or audio ads can kill engagement.
An example of an autoplaying video ad, plus other serious ad problems:
panda-advertising-video3
My recommendation is to make sure users trigger the video and/or audio. Do not autoplay those ads. Again, think about the user and what will drive strong engagement.

Roadblocks (Interstitials)

A roadblock is similar to a full-screen ad, but often redirects to you a different URL where an ad is displayed (in between page visits or even before the first page a user visits). Not only does this completely interrupt the user experience, but you are sending users to a different url automatically. Upon experiencing a roadblock ad, many users frantically try and return to the page they were on or to get through to the destination page. Roadblocks tend to anger a lot of people.
panda-advertising-roadblock2
If you are using interstitial ads, I can tell you that a distinct portion of your traffic is not enjoying the roadblocks you have in place. And there’s a chance that many of those users are popping back to the SERPs. And as I’ve mentioned before, low dwell time is something you want to avoid.

Blending of Ads With Content

During Panda audits, I have seen affiliate links and ads cloaked as content. They match the content so well in design, color, etc., that it’s hard to tell they are ads. But when you click them, you sure know they are…
Being transported to some random third-party site is not exactly what I had in mind after searching for a product, service, or solution. And some of those third-party sites are aggressive with their own tactics (and some even have malware problems, viruses, risky downloads, and more.)
panda-advertising-blended2
"Hell hath no fury like a user scorned." If you deceive users into clicking ads, then it will come back to bite you. And a Panda bite is worse than your typical animal bite. The pain can last for months (or longer). Do the right thing. Don’t deceive users. Stay out of the gray area of Panda.

Heavy Pagination (for Ad Impressions)

This isn’t as much deception as it is just a horrible user experience. Many publishers charge per impression (typically a CPM, or cost-per-thousand impressions). So, if you have 1 million impressions per day, breaking up articles into smaller pieces across a paginated set could yield 10 to 20 times the number of impressions. The ad team might run the numbers and push to do this.
And I’m here to tell you that excessive pagination can drive users crazy, while also yielding horrible engagement signals. I’ve seen the use of heavy pagination a lot during Panda work (and I’ve seen a serious uptick in sites employing this tactic get hit during Panda 4.0 and 4.1). I’m not sure if that signal was added to Panda recently, but I saw it a lot during my analysis.
38 pages of pagination:
panda-advertising-pagination3
And it contains a "view all" page, which would be great if the site didn’t force me to register to see it…
panda-advertising-pagination3-register
As a quick example, I’ve been helping a company that got pummeled by Panda (losing more than 60 percent of its traffic overnight). Upon analyzing the site, I noticed they were breaking up their articles into many small pieces (sometimes 10, 20, or 30 or more component pages). On desktop, it was painful to go through an article. Each component page only housed a paragraph or two of content. Then I had to click through to the next page, which of course loaded more ads. But desktop was a breeze compared to mobile. Trying to click through 30 component pages on your mobile phone will literally drive you insane…It was a horrible user experience.

Excessive Pagination - Possible Solutions

Each website is different, and there are several ways to tackle excessive pagination. You could simply migrate all content to one page (the best solution SEO-wise). You could also add a "view all" page and set that up properly SEO-wise – and not force people to register to see it! Then Google would surface that page in the SERPs. And then of course, you could add more content per component page and cut the pagination down by 50 to 75 percent. That’s not the best scenario, but better than providing 20 or 30 pages of pagination.

Low-Quality Supplementary Content

Supplementary content (used by Google in its Quality Rater Guidelines) is any additional content on your Web pages that’s not the core content on the page or ads. For example, you might be providing related articles, your right sidebar probably contains a lot of supplemental content, you might be employing content syndication links from Outbrain, Taboola, and others. And of course, some sites are stacking several content partners on their pages (adding even more supplementary content).
You need to be very careful with the quality of supplementary content and the amount of that content included on your website. Many users don’t know where that content will take them, and they are inherently trusting that clicking those links will be OK. But in reality, some of those links lead to ultra-low-quality pages. I’ve come across many examples of heavy sales landing pages, irrelevant content (based on the original article being viewed), and even some sites with malware and risky downloads.
And as mentioned earlier, supplementary content has made its way into Google’s quality rater guidelines. So yes, this is on Google’s radar for sure. Always think about your users, where you are sending them, and what type of experience they will have. If you can’t guarantee a positive experience, then don’t do it.
An example of supplementary content. Can you tell which links are external vs. internal?
panda-advertising-content-ads2

Fixing Advertising Problems After a Panda Hit

Once ad problems are identified, the solution is clear from my standpoint. Companies hit by Panda need to significantly cut back on their aggressive ad tactics. That means removing roadblocks, cutting down full-screen takeover ads, removing blocks of low-quality supplementary content, removing deceptive blocks of advertising, and more.
I explain to clients that they need to do this quickly, so users can start sending positive engagement signals to Google. I also make it clear that this can take a while (months). Some clients move fast to follow my recommendations, and they can often see recovery in a quicker timeframe. But then there are the companies that experience a civil war over advertising strategy.
For example, some ad teams might have sold through deals that they need to honor. But the problem is that there’s no traffic. So the ad team wants to monetize the remaining traffic even more. The marketing team (typically being guided by me), now understands Panda, how severe it can be, and how long recovery can take. They want to recover quickly, so they are ready to take action.
In my opinion, Band-Aids are not a long-term Panda recovery plan. Temporary recoveries can happen (as I documented in a recent case study). Avoid the Panda rollercoaster by making significant changes based on an audit. That’s how you avoid subsequent Panda visits.

A Final Note About Panda Recovery and Ad Tactics

When clients recover from Panda, I’m quick to explain a few key points. First, now is not the time to turn back on the ad fire hose! As I explained above, I have seen temporary recoveries. Panda rolls out frequently and if you add the problems back to your site that got you hit in the first place, then you are asking to be hit again. Panda is about long-term quality changes to your site. Don’t revert back to aggressive advertising tactics once you see a surge in traffic.
Second, now is also not the time to stop working on Panda remediation. My advice is to act like the recovery didn’t happen yet. Keep driving forward to fix the problems that were surfaced during the Panda audit. There’s an inherent gray area to Panda (and all algorithms). You want to get as far out of the gray area as possible. If you barely cross the threshold, you can get hit again. I’ve had companies reach out to me with rollercoaster Panda trending over the years. It’s maddening. Avoid that at all costs.

Summary: Understand Your Ad Problems… Because Panda Does

There’s a fine balance between simply providing advertising on your site and annoying the heck out of users to the point of insanity. From a Panda standpoint, it’s critically important that you don’t cause serious user engagement issues by employing aggressive or deceptive ad tactics. If you do, users will be unhappy, they will bounce off your site back to the SERPs, low dwell time will ensue, and Google will pick this up. And that’s a recipe for SEO disaster. Always think about user engagement. Panda does.

Tuesday, September 16, 2014

6 Website Design Flaws to Avoid

6 Website Design Flaws to Avoid

Forget text--here's why a great website design is worth a thousand words.
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How long do you have to make a good impression online? According to researchers, the amount of time could be as little as 50 milliseconds. Your website design has to capture attention, and capture it fast to avoid losing out on customers and clients.
Here are the six big design flaws to avoid, so you can keep eyes on your website for more than 50 milliseconds:
Know where the eye wanders
What is your audience looking at when it first sets eyes on your page? Eye tracking studies have been performed for years, and the same pattern has been found multiple times. According to eye tracking research by the Nielsen Norman Group, people generally tend to view websites in an "F" pattern. This "F" pattern is true across articles, e-commerce sites, and even Web searches.
Therefore, the location of your most essential information is important, including links and call-to-action statements. Placing important information at the top of your website or in the upper lefthand corner means your audience is more likely to see and digest it quickly.
Choose the right images
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The images you choose will have a huge influence on how viewers see and respond to your site. Positive images evoke a similarly positive feeling for your audience, so you might want to include some smiling faces. In fact, research by Temple University found inspiration-related design elements had the biggest impact on first-impression formation on travel and tourism websites.
Sunny optimism is not only attractive but also more likely to leave a lasting impression on your target audience. According to research, positive expectations can actually positively affect user impressions. Ignoring upbeat images isn't an option. If your site paints a vividly upbeat portrait of your company, users will form a first impression built to last.
Design for everyone
There are plenty of audience segments you need to consider when designing, yet many companies and Web developers are leaving potential customers on the table. People living with disabilities are a huge audience, and you should build your site to be as inclusive as possible.
Consider using Alt tags, so a screen reader can pick up the images on your site. Create subtitles and transcripts for your videos, describe your links in greater detail, and provide larger clickable areas for those with limited mobility. Web design should be inclusive, not exclusive, because your site or company should want to make room for everyone.
Mind your color wheel
Speaking of disabilities, did you know approximately 0.5 percent of women and 8 percent of men have some form of color blindness? Unfortunately, few designers spend much time considering color blindness when putting together the color wheel on websites. Red-green color blindness is the most common form, yet most sites include red prominently as call-to-action items and error messages.
It can be hard for those living with red-green color blindness to, for example, notice an error made when filling out a form if the red color recedes into the background. Use color cues in combination with other images and graphical symbols when trying to grab the attention of users.
Use nonverbals to spur call-to-actions
As humans, we have a natural tendency to follow the gaze of others. Which is probably why a study called "Eye Gaze Cannot Be Ignored" found we tend to even follow the gaze in still images. For Web design, this is a powerful tool that some designers are missing. The nonverbal behavior in the images you select can influence the actual behavior of your site's visitors.
This means you might want the image of your company mascot to stare directly at the call-to-action item or at newsletter signup on your page. Visitors will be more likely to pay attention to what the image is looking at by following eyelines.
Know your target audience
One of the biggest design flaws is ignoring your target audience. Are you targeting investment bankers, AARP members, or tech-obsessed Millennials? The audience should dictate many of the design elements, from images to font size. Pay attention to what your competition is doing, and make sure you're on-trend instead of trailing behind the pack.
You should also know from where your target audience is coming. Smartphones and tablets have changed the game, meaning mobile optimization is more important than ever before.A study by Latitude found 61 percent of consumers feel more positive about a brand or company if they have a good mobile experience. Ignoring the new mobile reality is a huge design flaw, no matter what your target audience.
Understanding these common design flaws can help you build a better user experience and convert more visitors into loyal customers.
What do you think? What are some common website design flaws you've noticed? Share in the comments!